Launch Manager
Service Delivery
team
Montreal, QC
Full time
Transit agencies are the unsung heroes of cities. And we’re honoured to be their trusted sidekick. With over 180 transit agency partners and a circus tent full of agency products (like automatic detour detection, enhanced transit ETAs, and rider surveys), we help transit agencies improve the experience for millions of riders who use our app.
But with so many partners, there’s also so many balls in the air. The time has come for us to hire a circusmaster to help us keep those balls, axes, and flaming torches airborne — without missing a beat, deadline, or setting the tightropes ablaze.
As our Launch Manager, your north star will be “time to launch” and you’ll make sure no matter how complex those projects get, that our team gets better (and faster!) at launching them. You’ll keep a schedule of forthcoming partner projects, and collaborate across internal and external teams to make sure each launch goes off without a lurch.
You’ll be our Keeper of In-App Deployments™ — building audience cohorts (so the right riders get the message) and collaborating with our biz and marketing teams (so the message those riders get is right), and work with our partner agency on complex launches and integrations.
From automated detour detection and new Rate-My-Ride question rollouts, to previewing bus network changes, to products we haven’t yet built (and infinite combinations thereof). You’ll help onboard new agency partners to Transit, and make sure they know all the ins and outs of working with us, whereupon you’ll hand them off to Partner Success for long-term relationship management.
If you’re the sort of person who’s punctual to a fault, who colour-coordinates their agenda, who is versed in the gospel of project management, and has dreams of serving their city — and hundreds of others! — by being the O Captain! My Captain! of transit agencies, go ahead and pull the yellow cord.
Here’s what we’re looking for on our end:
📝 Responsibilities
Project Ownership: own and manage complex agency onboarding and software set-up across multiple phases, and make sure those agency partners are set up for success once projects go live
Internal and External Stakeholder Communication: make sure agency partners and relevant Transit teams are kept in the loop with regular project status updates. You’ll own implementation timelines, and ensure client issues are acknowledged and resolved right on schedule
Customer Insight and Advocacy: identify customer objectives, requirements, and pain points. Advocate for customers within Transit, and make product recommendations
Cross-team Collaboration: you’ll work closely with our Partnerships and software development teams to ensure all pre-sale commitments are met. You’ll also work closely with Partner Success, post-launch, to transition agency relationship and goals
Change Management: use your flair for creative problem solving to help our agency champions tackle roadblocks within their agencies (and within Transit) in order to speed up the launch of Transit products
Relationship Management: build strong relationships within transit agencies that span multiple teams, and win those agencies’ buy-in on Transit’s suite of products
Training and Support: Train client staff and make sure they’re getting the most value out of new products by sharing best practices (and thereby, gaining further agency buy-in)
✅ Requirements
4-5+ years in a client-facing role like consulting, implementation, customer success, or at a transit agency
Detail-oriented, detail-obsessed, undaunted by the devils in the… okay, you get the point
Previous experience leading large high-value ($500k+) projects, coordinating work across multiple teams and working with project management tools such as Asana, Monday, JIRA to track work
Fluency in both French and English (95% of our transit agency partners are outside of Quebec)
This position is located in Montreal. We strongly prefer candidates currently in Montreal or who are willing to relocate to the bagel capital of the world
Creative thinker who can bring a Tetris-solver’s attitude to the team
💯 Would be nice if
Strong opinions about project management best practices (“lean” is more than just how you order your smoked meat sandwiches)
Rudimentary technical chops (you know what GitHub is, and can push quick changes to simple strings and other boilerplate code)
Experience working in a fast-paced, startup environment; transit tech preferred
You have experience working in the public sector or with government partners. (You don’t need to have worked at a transit agency, but it would be a giant plus.)
Don’t feel like all the requirements apply to you but you still think you’d be a great fit for Transit? Don’t hesitate to apply!
💰 Compensation and benefits
$75 000 - $90 000 CAD per year, based on experience
Stock options
Comprehensive medical and dental coverage
5 weeks vacation
Four-day work week at full-time salary (yes, you read that right)
Apple laptop and equipment
$1,600 annual mobility allowance. STM? BIXI? Uber? E-bike? Scooter? Going car-free is free at Transit.
A training and development budget
Generous maternal/paternal/parental leave policy. Gotta fill out our tandem bicycles somehow!
Flexible work hours
Spend your days surrounded by first-rate teammates and the best view of Montreal and/or [insert exotic Zoom background]
When you’re in the office: you’ll be in urbanist heaven, surrounded by Mile End’s urban gardens, bike paths, BIXI docks, bus stops, a metro station, and limitless restaurants… cafés… bars… concert halls… bagel boutiques…
Communal lunch-and-learn with free food in the office each week
👨💻 A note on diversity
Public transit is used by overwhelmingly more women and people of colour than other modes of transportation. We try to make sure the diversity of our users is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better app for everyone who uses Transit.
We encourage candidates of all ages, genders, origins and orientations to apply. If you’d like to specify which pronouns you use, feel free to include that in your application email.
And if your lived experience has given you a unique perspective on all things transportation, mobility, accessibility, urbanism? Let us know, and we’ll make sure your application gets the attention it merits.
📬 How to apply
Send your resume to jobs+launch@transitapp.com along a quick summary of who you are and why you’re interested in the role. We look forward to meeting you!
PS: When you apply, let us know how you heard about the position! Whispers, grapevines, middle-of-the-night Google searches? We’re dying to know.
PPS: Unfortunately, we don't accept in-person applications or singing telegrams. Make your application sing instead!
📝 Responsibilities
Project Ownership: own and manage complex agency onboarding and software set-up across multiple phases, and make sure those agency partners are set up for success once projects go live
Internal and External Stakeholder Communication: make sure agency partners and relevant Transit teams are kept in the loop with regular project status updates. You’ll own implementation timelines, and ensure client issues are acknowledged and resolved right on schedule
Customer Insight and Advocacy: identify customer objectives, requirements, and pain points. Advocate for customers within Transit, and make product recommendations
Cross-team Collaboration: you’ll work closely with our Partnerships and software development teams to ensure all pre-sale commitments are met. You’ll also work closely with Partner Success, post-launch, to transition agency relationship and goals
Change Management: use your flair for creative problem solving to help our agency champions tackle roadblocks within their agencies (and within Transit) in order to speed up the launch of Transit products
Relationship Management: build strong relationships within transit agencies that span multiple teams, and win those agencies’ buy-in on Transit’s suite of products
Training and Support: Train client staff and make sure they’re getting the most value out of new products by sharing best practices (and thereby, gaining further agency buy-in)
✅ Requirements
4-5+ years in a client-facing role like consulting, implementation, customer success, or at a transit agency
Detail-oriented, detail-obsessed, undaunted by the devils in the… okay, you get the point
Previous experience leading large high-value ($500k+) projects, coordinating work across multiple teams and working with project management tools such as Asana, Monday, JIRA to track work
Fluency in both French and English (95% of our transit agency partners are outside of Quebec)
This position is located in Montreal. We strongly prefer candidates currently in Montreal or who are willing to relocate to the bagel capital of the world
Creative thinker who can bring a Tetris-solver’s attitude to the team
💯 Would be nice if
Strong opinions about project management best practices (“lean” is more than just how you order your smoked meat sandwiches)
Rudimentary technical chops (you know what GitHub is, and can push quick changes to simple strings and other boilerplate code)
Experience working in a fast-paced, startup environment; transit tech preferred
You have experience working in the public sector or with government partners. (You don’t need to have worked at a transit agency, but it would be a giant plus.)
Don’t feel like all the requirements apply to you but you still think you’d be a great fit for Transit? Don’t hesitate to apply!
💰 Compensation and benefits
$75 000 - $90 000 CAD per year, based on experience
Stock options
Comprehensive medical and dental coverage
5 weeks vacation
Four-day work week at full-time salary (yes, you read that right)
Apple laptop and equipment
$1,600 annual mobility allowance. STM? BIXI? Uber? E-bike? Scooter? Going car-free is free at Transit.
A training and development budget
Generous maternal/paternal/parental leave policy. Gotta fill out our tandem bicycles somehow!
Flexible work hours
Spend your days surrounded by first-rate teammates and the best view of Montreal and/or [insert exotic Zoom background]
When you’re in the office: you’ll be in urbanist heaven, surrounded by Mile End’s urban gardens, bike paths, BIXI docks, bus stops, a metro station, and limitless restaurants… cafés… bars… concert halls… bagel boutiques…
Communal lunch-and-learn with free food in the office each week
👨💻 A note on diversity
Public transit is used by overwhelmingly more women and people of colour than other modes of transportation. We try to make sure the diversity of our users is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better app for everyone who uses Transit.
We encourage candidates of all ages, genders, origins and orientations to apply. If you’d like to specify which pronouns you use, feel free to include that in your application email.
And if your lived experience has given you a unique perspective on all things transportation, mobility, accessibility, urbanism? Let us know, and we’ll make sure your application gets the attention it merits.
📬 How to apply
Send your resume to jobs+launch@transitapp.com along a quick summary of who you are and why you’re interested in the role. We look forward to meeting you!
PS: When you apply, let us know how you heard about the position! Whispers, grapevines, middle-of-the-night Google searches? We’re dying to know.
PPS: Unfortunately, we don't accept in-person applications or singing telegrams. Make your application sing instead!
📝 Responsibilities
Project Ownership: own and manage complex agency onboarding and software set-up across multiple phases, and make sure those agency partners are set up for success once projects go live
Internal and External Stakeholder Communication: make sure agency partners and relevant Transit teams are kept in the loop with regular project status updates. You’ll own implementation timelines, and ensure client issues are acknowledged and resolved right on schedule
Customer Insight and Advocacy: identify customer objectives, requirements, and pain points. Advocate for customers within Transit, and make product recommendations
Cross-team Collaboration: you’ll work closely with our Partnerships and software development teams to ensure all pre-sale commitments are met. You’ll also work closely with Partner Success, post-launch, to transition agency relationship and goals
Change Management: use your flair for creative problem solving to help our agency champions tackle roadblocks within their agencies (and within Transit) in order to speed up the launch of Transit products
Relationship Management: build strong relationships within transit agencies that span multiple teams, and win those agencies’ buy-in on Transit’s suite of products
Training and Support: Train client staff and make sure they’re getting the most value out of new products by sharing best practices (and thereby, gaining further agency buy-in)
✅ Requirements
4-5+ years in a client-facing role like consulting, implementation, customer success, or at a transit agency
Detail-oriented, detail-obsessed, undaunted by the devils in the… okay, you get the point
Previous experience leading large high-value ($500k+) projects, coordinating work across multiple teams and working with project management tools such as Asana, Monday, JIRA to track work
Fluency in both French and English (95% of our transit agency partners are outside of Quebec)
This position is located in Montreal. We strongly prefer candidates currently in Montreal or who are willing to relocate to the bagel capital of the world
Creative thinker who can bring a Tetris-solver’s attitude to the team
💯 Would be nice if
Strong opinions about project management best practices (“lean” is more than just how you order your smoked meat sandwiches)
Rudimentary technical chops (you know what GitHub is, and can push quick changes to simple strings and other boilerplate code)
Experience working in a fast-paced, startup environment; transit tech preferred
You have experience working in the public sector or with government partners. (You don’t need to have worked at a transit agency, but it would be a giant plus.)
Don’t feel like all the requirements apply to you but you still think you’d be a great fit for Transit? Don’t hesitate to apply!
💰 Compensation and benefits
$75 000 - $90 000 CAD per year, based on experience
Stock options
Comprehensive medical and dental coverage
5 weeks vacation
Four-day work week at full-time salary (yes, you read that right)
Apple laptop and equipment
$1,600 annual mobility allowance. STM? BIXI? Uber? E-bike? Scooter? Going car-free is free at Transit.
A training and development budget
Generous maternal/paternal/parental leave policy. Gotta fill out our tandem bicycles somehow!
Flexible work hours
Spend your days surrounded by first-rate teammates and the best view of Montreal and/or [insert exotic Zoom background]
When you’re in the office: you’ll be in urbanist heaven, surrounded by Mile End’s urban gardens, bike paths, BIXI docks, bus stops, a metro station, and limitless restaurants… cafés… bars… concert halls… bagel boutiques…
Communal lunch-and-learn with free food in the office each week
👨💻 A note on diversity
Public transit is used by overwhelmingly more women and people of colour than other modes of transportation. We try to make sure the diversity of our users is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better app for everyone who uses Transit.
We encourage candidates of all ages, genders, origins and orientations to apply. If you’d like to specify which pronouns you use, feel free to include that in your application email.
And if your lived experience has given you a unique perspective on all things transportation, mobility, accessibility, urbanism? Let us know, and we’ll make sure your application gets the attention it merits.
📬 How to apply
Send your resume to jobs+launch@transitapp.com along a quick summary of who you are and why you’re interested in the role. We look forward to meeting you!
PS: When you apply, let us know how you heard about the position! Whispers, grapevines, middle-of-the-night Google searches? We’re dying to know.
PPS: Unfortunately, we don't accept in-person applications or singing telegrams. Make your application sing instead!