Rate-My-Ride
Our on-the-go intercept survey, built right into the app
Accurate, actionable feedback
Rate-My-Ride responses are matched to the time, route, and vehicle ID information agencies need for informed decision-making.
Use Transit’s Rate-My-Ride dashboard to review real-time responses, or integrate into agency CRM and dashboards for deeper analysis.
Go with the follow-up flow
Is it lacklustre lighting or broken benches making the stop uncomfortable? Nudge riders to identify precisely what’s dirty, damaged, going well, or causing stress with our customizable follow-up questions.
Ask riders (almost) anything
Use global questions to benchmark against peer agencies, or raid our question bank to see what other agencies have asked. Rate-My-Ride has helped
Safety teams test the impact of a subway security initiative
Data teams check if riders notice real-time data improvements
Operations teams optimize their maintenance and cleaning schedule
For agencies bravely treading new ground, our expert Rate-My-Ride-wranglers craft questions that capture the rider experience.
